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❓ Frequently Asked Questions – Jaded Gem Shop

💎 What are your diamond drills made from?

All of our diamond painting drills are made from high-quality resin, ensuring consistent shine and durability.

⏳ Why does my drill order (conversion kits, custom drill orders) take so long?

Jaded Gem Shop is currently a one-person operation run by Jade. Each drill order requires:

• Manually editing, printing, and cutting labels

• Weighing each drill color by hand

• Double-sealing every packet

• Carefully packing each order

With a waitlist of up to 20 orders at a time, please allow 6–12 weeks for processing. We appreciate your patience as we prioritize accuracy and care for every customer.

🚚 How much is shipping?

Shipping is calculated at checkout based on your location and order size.
Add your items to your cart to see the exact cost.

Please note:
Jaded Gem Shop does not provide estimates for duties, VAT, taxes, or customs clearance fees. These are the buyer's responsibility, and we recommend checking with your country’s import policies before ordering.

📦 Has my order shipped?

You’ll receive a shipping confirmation email as soon as your order has been processed and dispatched.

⏱️ How fast will I get my items?

Diamond Painting Kits:
Processing time is 3–12 weeks depending on season and demand.

Drill Orders (custom/conversion):
Processing time is 6–12 weeks, as all are made to order in the sequence received.

Shipping Time (once dispatched):
Estimated delivery time is 3–7 business days within the U.S.

🌍 Where do you ship from?

All orders ship from California, USA.
International orders may be dropshipped directly from our production partner to save time and shipping cost.